Cancellation Policy

Cancellations and Changes

Please give your tutor 24 hours' notice for changes and cancellations. Cancellations and changes made 2 to 24 hours prior to the scheduled session are billed as follows:

  • 1st Time within 6 months: $10 fee
  • 2nd Time within 6 months: ½ the session minimum
  • 3rd Time and subsequent occurrences within 6 months: session minimum.

Cancellations or changes within two hours of the scheduled session and “no shows” are billed at the session minimum. Tutors are not required to wait for more than 15 minutes for a late student.

Exceptions will be made for family emergencies.

Late Arrivals

If a tutor is late for a session, charges will be calculated from the tutor's arrival time. 

If a student is late for a session, charges will be calculated from the scheduled start time of the session.